27th November 2007 - Official Planet Eclipse Press Release.
This press release applies to all Ego8 that were manufactured prior to 9th November 2007.
As a result of our continuous testing, we have recently discovered an Ego8 Inline Regulator Swivel Collar that displayed a defect that resulted in a leak that could only be stopped by replacing the swivel collar component.
Upon examining the faulty component, and with subsequent investigation, we have determined that there is a potential fault in a batch of material used to manufacture a number of Ego 8 Inline Regulator Swivel Collars. As such these components will need to be replaced as soon as possible.
Swivel Collars with a potential fault are easily identifiable by the “ECLIPSE” engraving on the component, in particular the spacing between the “C” and the “L” (see bottom image) and the spacing between the “S” and the final “E” (see top image).
- If the letters touch then the component is acceptable and does not need replacement.
- If there is a noticeable gap between the letters, as highlighted in the two attached pictures, then the component will need to be replaced as soon as possible to ensure the highest possible performance of your Ego8 marker.
Please refer to the attached images to determine if your Ego 8 Inline Regulator Swivel Collar is potentially faulty and if so please obtain a replacement using either of the methods outlined below:
Replacement Ego 8 Inline Regulator Swivel Collars will be available from the Eclipse Tech Support Booth at the following events in 2007/8:
- San Diego NPPL (30 November - 2 December 2007)
- PALS Asia World Cup (7 - 9 December 2007)
- All Millennium Series events in 2008.
- All NPPL events in 2008.
- All PSP events in 2008.
- ALL XPSL events in 2008.
- All CFOA events in 2008.
Replacement Ego 8 Inline Regulator Swivel Collars will also be available after the San Diego NPPL event (Tuesday 4th December onwards) by contacting either of these Eclipse Service Centers:
- Planet Eclipse Rhode Island (USA). Contact Gerry Bates on either (401) 2479061 or gerry.b@planeteclipse.com
- Planet Eclipse Manchester (Rest of World). Contact Nicky T on either +44 (0) 161 8725572 or nick.t@planeteclipse.com
When having your Ego 8 Inline Regulator Swivel Collar replaced at either of the above Eclipse Service Centers, please contact the relevant Service Center prior to sending your Ego8 Inline Regulator in to inform them of your requirements and to ensure the fastest possible turnaround. You MUST also include a covering letter with your Ego8 Inline regulator that clearly states the following details:
- Full name
- Full address (inc. State and ZIP Code where appropriate)
- Model of marker (e.g. Vicious Ego 8, Standard Ego
- Serial number of marker (e.g. 70190-12345 or 70050-12345)
- Color Scheme of marker
- Where marker was purchased from.
Please note there will be no return postage charge for this service when dealing directly with either our Rhode Island or Manchester Service Centers and that wherever possible replacement Swivel Collars will match the color of your original Swivel Collar.
We apologize for any inconvenience or disruption that this Press Release may cause to your playing schedule and will do our utmost to ensure that your new parts are returned to you as swiftly as possible.
If you have any questions, our Customer Service department is on hand to assist you, so please contact Nicky T on: nick.t@planeteclipse.com
Kindest regards,
Planet Eclipse.
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